BACKGROUND Primary care teams are facing an increased need to develop quality programmes at local level. GPs must lead this process and promote a positive organizational culture if they want to achieve and maintain a continuous improvement of the service. OBJECTIVE The aim of the present study was to test the applicability and reliability of the European Foundation for Quality Management (EFQ...

this study compares the impact of quality management tools on the performance of organisations utilising the iso 9001:2000 standard as a basis for a quality-management system and those utilising the eFQm model for this purpose. a survey is conducted among 107 experienced and independent quality-management assessors. the study finds that organisations with qualitymanagement systems based on the ...

This study aimed at explaining the effective indicators on human resource productivity for organizational excellence with an emphasis quality and entrepreneurship. It is mixed research descriptive-survey. The statistical population compiling management specialists of employees Kerman organizations evaluation. Data were analyzed using structural equation modeling exploratory factor analysis. Res...

INTRODUCTION In the world, the health policies are necessary to satisfy with efficiency the requirements of the quality management in the health sector. The laboratory of the academic clinics of Lubumbashi in Africa was inspired by the EFQM model to improve its performance and the quality of its services offered to the community. The aim of this survey is to evaluate the level of job satisfacti...

Purpose: The research aims to study the measurement of performance accounting units level sample by using Federal quality Model European (EFQM) Design/methodology/approach: which included seven dimensions "Leadership, Strategic Planning, External Focus, Information and Analysis, Faculty / Staff Workplace Process Effectiveness & Outcomes Achievements" And its effect on Control Environment, i...

Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. In performance management a new category of systems and processes have been setup linked with the need to integrate strategy and key indicators of ...