as Director and Chief Executive. Previously he was a Partner in the Corporate Finance Group and Head of Public Sector at KPMG, providing advice on a wide range of issues at the interface of public and private sectors. He started his career as an economist in the Department of Trade and Industry. Acknowledgements The authors are grateful to a number of individuals who helped them in the course o...

BACKGROUND Many organisations have realised the importance of human resource for their competitive advantage. Empowering employees is therefore essential for organisational effectiveness. This study aimed to investigate the relationship between employee participation with outcome variables such as organisational commitment, job satisfaction, perception of justice in an organisation and readines...

This paper examines Enterprise Systems as a form of disembedding (and conversely reembedding) technology that alters the work relationships in an organization, by altering the power and control bases in such an organization. Enterprise Systems are used to facilitate the seamless integration and data exchange between the various departments within an organization. Their purpose is to automate th...

BACKGROUND In this study, the measurement of job stress of electric overhead traveling crane operators and quantification of the effects of operator and workplace characteristics on job stress were assessed. METHODS Job stress was measured on five subscales: employee empowerment, role overload, role ambiguity, rule violation, and job hazard. The characteristics of the operators that were stud...

Purpose – The main purpose of this study is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. Design/methodology/approach – Structured questionnaires were distributed to managers of 175 service organisations in the northern region of Malaysia; 101 were returned. Findings – Th...

km[1], as a new approach and modern means and as a systematic and deliberate effort to expand, cultivate, and apply knowledge in ways that add value to the entity, has positive results in accomplishing objectives and fulfilling arganizortion’s purpose.    the present study tries to review critical factors in which affect implementation of km in agri caltural organization according to the concep...