The aim of this study was to provide insight into the differential relationships between job characteristics (job demands and resources) and employee functioning by examining the psychological and motivational processes involved. Drawing on self-determination theory, we tested a model in which job demands are positively related to negative manifestations of employee functioning (psychological d...

Purpose: Previous studies have found that employees’ positive affectivity personality contributes to organizational outcomes. However, little is known about the mechanisms by which related social support and employee engagement. Therefore, drawing on conservation of resources theory, this study examined role as a mediator links Method: The was conducted using quantitative approach. It used surv...

Increasingly, corporate health promotion programs are implementing wellness programs integrating principles of behavioral economics. Employees of a large firm were provided a customized online incentive program to design their own commitments to meet health goals. This study examines patterns of program participation and engagement in health promotion activities. Subjects were US-based employee...

This study examined the mediating role of service climate in the prediction of employee performance and customer loyalty. Contact employees (N=342) from 114 service units (58 hotel front desks and 56 restaurants) provided information about organizational resources, engagement, and service climate. Furthermore, customers (N=1,140) from these units provided information on employee performance and...

.........................................................................................iii ACKNOWLEGEMENT............................................................................iv TABLE OF CONTENTS...........................................................................v LIST OF TABLES...................................................................................ix LIST OF FIGURES.....

Organizations have started to gamify business, with a transformational impact on their marketing, sales, recruitment, products and services enhancement strategies. This white paper provides perspective on how noninsurers have adopted gamification to drive changes in user behavior and posits ways insurers should model these strategies to reap the benefits achieved by early adopters. Importantly,...