Construct Items 1 2 3 4 6 1. User Satisfaction with CRM Use UserSat1 0.93 -0.04 0.08 0.18 0.03 UserSat2 0.94 -0.04 0.08 0.18 0.04 UserSat3 0.95 -0.08 0.10 0.19 0.00 2. Embodied Service Knowledge ESK -0.06 1.00 0.19 0.24 0.19 3. Job Dedication JD 0.09 0.19 1.00 0.28 0.26 4. Employee Service Quality ESQ 0.19 0.24 0.28 1.00 0.48 5. Customer Satisfaction with Customer Serv. Emp. CSWCSE 0.00 0.18 0....

PURPOSE This study analyzed correlates of workers' perceptions of the extent to which their work environment is healthy and how these perceptions influence job satisfaction, employee commitment, workplace morale, absenteeism, and intent to quit. DESIGN One-time cross-sectional telephone survey. SETTING Canadian employees in 2000. SUBJECTS A randomly chosen, nationally representative sampl...

Organizational commitment is a psychological construction of responsibility that an employee has towards the mission and direction of an organization. This study is to identify the Malaysian private organizations employees’ perception of their jobs and how to improve their work commitment towards their organizations. The problem of many organizations today is not just to have more skillful and ...

BACKGROUND Management gurus have long since established a relationship between the attitudes held by an organization's work force and its job satisfaction. The foundations of individual behavior lie in individual attitudes, and employee attitudes, if understood properly, can be modified by operant conditioning. METHODOLOGY The following study was undertaken in different but comparable study p...

  An entrepreneurial organization is always ready and able to adapt too many essential changes in the external environment, and plan their programs for changing environmental needs.This research has been done to identify the effect of job satisfaction on organizational entrepreneurship in the municipality. The methodology of the research in terms of the main strategy is a quantitative met...

The current work examines a contemporary workplace stressor that has only recently been introduced into the literature: illegitimate tasks. Illegitimate tasks are work tasks that violate identity role norms about what can reasonably be expected from an employee in a given position. Although illegitimate tasks have been linked to employee well-being in past work, we know little about the potenti...

This quantitative research investigated the correlation between employee motivation, job reengineering, and perception of satisfaction among civilian employees Department Defense located in Washington, D.C., United States. The theoretical foundation for study was rooted Deci Ryan's (1985; 2000) self-determination theory motivation. researcher utilized a non-experimental correlational design an ...

IMPORTANCE In 2010, national payers announced they would begin using patient satisfaction scores to adjust reimbursements for surgical care. OBJECTIVE To determine whether patient satisfaction is independent from surgical process measures and hospital safety. DESIGN We compared the performance of hospitals that participated in the Patient Satisfaction Survey, the Centers for Medicare & Medi...

Job satisfaction is very important because most of people spend a major portion of their life in the working place. Moreover a job satisfaction has its impact, on the general life of the employee, as a contented and human being. A highly satisfied worker has both better physical and mental wellbeing. Though it is a debatable point as to which one is the cause and which the effective is but they...

BACKGROUND Understanding the issue of job satisfaction of nurses with master of nursing degrees may help develop organisational changes necessary for better functioning of health care institutions. This study aimed to evaluate the level of job satisfaction among holders of Masters of Nursing degrees employed at health care institutions and to ascertain its determinants. METHODS The cross-sect...