Coupons in the form of “promotion codes” are now a mainstay of the online shopping experience, but online coupon redemption differs substantively from that in traditional retailing. Generally, offline redemption of coupons is customer-initiated while Internet shoppers are usually prompted to enter a code towards the conclusion of the checkout process. Some controversy exists over the effect thi...

As the EC channel is ideally suited to better comprehend customers' price sensitivity, communicate pricing policies and adjust prices regularly EC marketers are eager to charge people differently for the same product and according to their willingness to pay. This practice implies that not all customers are treated equally and as a result raises fairness concerns. In fact, when Amazon.com trial...

Coupons in the form of “promotion codes” are now a mainstay of the online shopping experience, but online coupon redemption differs substantively from that in traditional retailing. Generally, offline redemption of coupons is customer-initiated while Internet shoppers are usually prompted to enter a code towards the conclusion of the checkout process. Some controversy exists over the effect thi...

Contracting is an important aspect of IT governance and control. This aspect involves the manner in which goals are set, their achievements rewarded and penalized. In the context of service level agreements it has been shown that contracts that involve penalties have positive effects on individuals’ effort and negative effects on individuals’ attitude such as fairness perception. The negative e...

This research study advances the body of knowledge of leadership studies by examining the impact of prayer on the relationship between supervisory support and employee perception of organizational equity. Studies have shown a positive correlation between prayer and motivation. Equity theory is an organizational development theory which focuses on the employee perception of workplace fairness an...

As electronic channels to the customer (intelligent shelves, E-Commerce) are ideally suited to better comprehend customers' price sensitivity, communicate pricing policies and adjust prices regularly marketers are eager to charge people differently for the same product and according to their willingness to pay. This practice implies that not all customers are treated equally. Fairness concerns ...

The concept of "fairness" is deeply rooted in the 120-year history of public utility regulation in the United States. Indeed, the word "fair" appears in numerous regulatory concepts and propositions, for example, a fair rate of return, fair value, fair and reasonable rates, and full and fair evidentiary hearings. Also, the idea that utilities should be compensated for and recover only those cap...

This paper explores the role of fairness in consumer financial decisions. Specifically, we investigate how consumers’ perceptions of fairness for financial products can influence their willingness to purchase those products. In doing so, we also consider why perceptions of fairness for financial decisions are different from fairness concerns for other types of consumer products. We also explore...

Research on distributive, procedural, and interactional justice has shown that individuals have strong preferences for specific fairness-related decision criteria (e.g., equity, etc.) but that the relative importance of these criteria varies as a function of social context. Students offered importance ratings of 21 justice criteria three times over a semester. Multilevel growth curve modeling s...

We present a dictator game experiment where the recipients are local charities that serve the poor. Donors consist of approximately 1000 participants from a nationally representative respondent panel that is maintained by a private survey research firm, Knowledge Networks. We randomly manipulate the perceived race and worthiness of the charity recipients by showing respondents an audiovisual pr...