citizen relationship management is a novel approach for public sector and governmental organization to improve their services and to achieve citizen satisfaction. the main purpose of this study is to identify and prioritize customer segmentation in governmental organizations. for the reason, based on reviewing the literature, four group of psychological, demographic, behavioral, and situation f...

as one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, public service motivation (psm) model aims to underscore the appreciation of individuals with regard to public interests. if psm pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. the ...

هدف: تحلیل گفتمان‌های پیرامون جانشین­‌پروری در یک دستگاه دولتی.طراحی/ روش­‌شناسی/ رویکرد: تحقیق حاضر به لحاظ رویکرد، کیفی؛ روش نمونه­‌گیری، هدفمند و جمع­‌آوری داده­‌ها عمدتا مصاحبه نیمه ساختاریافته با 13 نفر از مدیران مورد مطالعه بوده است. داده‌­ها، گفتمان انتقادی بهره‌­گیری الگوی فرکلاف طی سه مرحله توصیف، تفسیر تبیین انجام یافته است.یافته‌­های پژوهش: مهم­ترین یافته­‌های بخش استخراج 416 کد مثبت...

This study was conducted during 2018-19 after the implementation of 18th constitutional amendments, under which provincial government given autonomy. The objective an attempt to address institutional problems concerning environmental protection and forest resource conservation. various aspects highlighted include legislation, organization setup (governmental non-governmental organization), publ...