OBJECTIVE The objective of this study is to investigate the influence of mergers of ambulatory and mental healthcare organisations on the process quality of care for persons suffering from schizophrenia or related psychoses. THEORY On the basis of the theory of Donabedian we assume the relationships between three types of quality in healthcare: structure quality, process quality and outcome q...

BACKGROUND The main purpose of this study was to identify factors that influence healthcare quality in the Iranian context. METHODS Exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in Iranian hea...

The efforts undertaken by healthcare organisations to modernise their services have resulted in the development of disparate Healthcare Information Systems (HIS). Systems heterogeneity has an impact on the quality of the services provided to patients. Thus, the integration of HIS will result in improvement of the quality of care provided to patients. Although healthcare organisations have turne...

Every day more than a million people are treated safely and successfully in healthcare. However the advances in technology and knowledge in recent decades have created an immensely complex healthcare system. This complexity brings risks, and evidence shows that things will and do go wrong in healthcare. The effects of harming a patient are widespread. There can be devastating emotional and phys...