background: business process management systems (bpm) can automate all processes in an organization. these systems provide the possibility of identifying, modeling, deploying, implementing, function managing, integrating with other information systems, monitoring and improving an organization's business processes in a standard form. as far as the authors know, no related research has been ...

evaluating the investment that healthcare organisations make in quality improvement requires knowledge of impact at multiple levels, including patient care, workforce and other organisational resources. the degree to which these resources help organisations to survive and thrive in the challenging contexts in which healthcare is designed and delivered is unknown. investigating this question fro...

BACKGROUND Numerous international policy drivers espouse the need to improve healthcare. The application of Improvement Science has the potential to restore the balance of healthcare and transform it to a more person-centred and quality improvement focussed system. However there is currently no accredited Improvement Science education offered routinely to healthcare students. This means that th...

BACKGROUND Practice facilitation is a key component of quality improvement in primary healthcare. Studies have reported the effectiveness of practice facilitation in improving quality management and care delivery. However, little has been published about practice facilitators' training, facilitation activities, and their perceived role in quality improvement in primary healthcare. This study ex...

background and objectives: there is a growing tendency in iran’s health sector for adoption of standard excellence models for improving quality in healthcare organizations. the european foundation of quality management (efqm) model is a widely used framework for continuous quality management within healthcare facilities. the purpose of this article is to extend the view of current status of qua...

Signalling the importance of healthcare quality and quality improvement plans in Ontario, the province's Excellent Care for all act requires all hospitals to publish quality improvement plans, conduct regular patient and staff surveys, and forge a clear link between hospital CEO compensation and quality improvement. The act also clarifies and strengthens links between evidence and quality of ca...

Practice-based research networks (PBRN) seek to improve healthcare through the use of research, quality improvement, and collaborative learning. When used by nontraditional models of care such as the nurse managed healthcare center (NMHC), PBRNs can be incorporated into successful quality improvement (QI) programs. UT Health Services is a NMHC utilizing a PBRN as one component of a comprehensiv...

Background and Objectives: The increasing pressure on health systems to improve quality of health care, require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. Customer Quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare p...

The increased focus on the epistemology—the theory of knowledge—that underlies both healthcare improvement and patient safety has brought a fresh vitality to the scholarly healthcare improvement literature. Into this discussion of epistemology come the newly revised guidelines for publication of healthcare improvement reports, SQUIRE (Standards for QUality Improvement Reporting Excellence). SQU...