This study proposes and tests an agency-based organizational model of internationalization through franchising in the hotel sector. Using data obtained from a Franchisor Questionnaire 2001-2008, we analyzed a panel of 117 observations of 17 U.S.-based hotels. Our analysis reveals that a hotel franchisor’s decision to internationalize through franchising is positively related to the percentage o...

With the global expansion of the hotel industry and greater mobility of international travelers, awareness of international differences in guests’ attitudes about their travel experiences is important. As a consequence, most multinational hotel chains currently invest significant resources in implementing large-scale measurement programs to track, compare, and benchmark guest satisfaction acros...

Hotel chains are of great importance for the high-quality functioning hotel services market, as they have established service standards, sufficient financial resources, and widely distributed on world market. In turn, measures needed to increase efficiency their activities. The article examines essence chains, advantages in market services. Methods organizing revealed. Franchise relations most ...

Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a ...

H otels traditionally use a variety of different distribution channels, including distributing through other properties within their chain, joining marketing consortia or other types of affiliation organizations, or outsourcing to representation or third-parry reservation companies. Most hotels also use intermediaries such as travel agents, tour operators, or incentive houses. Increasingly, hot...

The connection between tourism and nature justifies the environmental concerns from agents, namely global hotel chains. This paper explores differences smaller chains their larger counterparts regarding environmentally sustainable practices. research approach is qualitative, based on analysis of 40 company websites in-depth interviews with 18 entrepreneurs executives. Results suggest that issue...