He has held directorial posts in information systems and management in the private sector. His research interests and publications are in the areas of e-business management, e-learning, information and knowledge management. His recent research contracts with the private sector and government concern business performance management, e-business channel management and e-business applications devel...

Platforms such as Yelp and TripAdvisor aggregate crowd-sourced information about users’ experiences with products and services. We analyze their impact on the hotel industry using a panel of hotel prices, sales and reviews from five US states over a 10-year period from 2005-2014. Both hotel demand and prices are positively correlated with their average ratings on TripAdvisor, Expedia and Hotels...

Mihir Rajopadhye, Mounir Ben Ghaliay and Paul P. Wang Department of Electrical and Computer Engineering Duke University Durham, North Carolina 27708-0291 Timothy Baker and Craig V. Eister Bass Hotels and Resorts Atlanta, Georgia 30346-2149 Abstract Economic systems are characterized by increasing uncertainty in their dynamics. This increasing uncertainty is likely to incur bad decisions that ca...

Affected by the factors like population, economic and geographic conditions, accommodation offerings are inherently different at different cities and characterized with their specific features. This heterogeneity is not limited to the supply-side but covers the demand-side as well. For instance, business and leisure tourists may favor different travel destinations. Therefore, the development of...