We argue that four service innovation mechanisms by Gallouj and Weinstein imply that services are modular offerings. In this comparative case study, we look at four knowledge-intensive business service innovations to further understand the nature of modularization in services. Our findings indicate that modularization was used primarily for systematization and innovation purposes, and the prefe...

The context for the paper was the evaluation of a national program in Australia to investigate extended scopes of practice for health professionals (paramedics, physiotherapists, and nurses). The design of the evaluation involved a mixed-methods approach with multiple data sources. Four multidisciplinary models of extended scope of practice were tested over an 18-month period, involving 26 orga...

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In this conceptual essay we develop a framework for comparing different forms of organizational structures for distributed, innovative work. To develop this framework we identify two dimensions. The first distinguishes between organizational arrangements that are structured either in relation to a “container” organization, or those arrangements that are structured by the digital platforms upon ...

In this paper we describe a process called Diegetic Innovation Templating (DiT) whereby science fiction and fantasy stories are used as a systematic source of ideas for design and product innovation. We also introduce a concept called the Diegetic Gap which acts a metric for assessing how compatible a particular piece of fiction is to a given innovation space. We illustrate the Diegetic Innovat...

Fuelled by increased interest among organisations to team up with customers and partners, software for supporting open innovation is emerging. In this paper, we explore how current open innovation software are designed, by whom they are used and reflect on their potential to support open innovation processes. We classified a sample of 51 systems and found, based on a correlation analysis, that ...

Modern e-service providers rely on service innovation to stay relevant. Once a new service package is designed, implementation-specific aspects such as value (co-)creation and cost/benefit analysis are investigated. However, due to time-to-market or competitive advantage constraints, innovative services are rarely assessed for potential risks of fraud before they are put out on the market. But ...

This study provides a conceptual framework with respect to service innovation, especially from a service-dominant logic (S-D logic) perspective. Even though innovation has been discussed as one of the most critical elements in enhancing the competitiveness of service industry, it was not clear how service innovation should be different from diverse types of existing innovation. The S-D logic pr...

The notion of open innovation suggests that firms can boost their innovative performance by both acquiring knowledge from outside the company and deploying external paths to market for commercialization of non-core technologies. As innovations emerge increasingly from interorganisational cooperation, the background for such cooperation can also have an impact on the involvement of companies int...

This chapter presents a model of open innovation as a collaborative effort of firms, mostly SMEs that are managed under a government support with the assistive involvement of academia. While normally industry-academia cooperation is R&D focused, the model presented is a model of open innovation not involving dedicated R&D. It deals with the process of assimilating existing technologies and meth...