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To analyse the impact of implementation and use of eHealth services is fraught with difficulty, and there is often a gap between expected and identified outcomes. In this paper, we identify innovation effects of an eHealth service by applying a framework that focusses on the expected coherent impacts of implementing an IT innovation and contributes to the body of knowledge on tracking innovatio...

One of the forms in service innovation for universities in Taiwan is to develop transnational education such as offshore programs where the existent programs were re-innovated by providing new service processes including improved delivery or distribution methods. This study examined how the universities adopted this form of innovation and examined how they productize their offshore programs, co...

Information technology (IT) impacts almost every business unit inside the enterprise. However, the role of the IT organization as an enabler of growth and driver of business innovation is mostly ignored. In this paper we introduce six nonIT companies which asses IT innovations as important for their strategy and competitive advantage. Four companies already created formalized structures for man...

Open innovation is a popular approach within innovation studies and innovation in practice. Open innovation is defined as "the use of purposive inflows and outflows of knowledge to accelerate internal innovation, and extend the markets for external use of innovation, respectively" (Chesbrough et al., 2006; tinyurl.com/ d5aaxah). A significant amount of research has been devoted to different asp...

Service design is considered to be one of the pivotal components in cultural and creative design industries which has a significant impact on consumer perception of innovation. Despite service design’s recognized importance, cultural and creative industries lack a systematic approach to it. Therefore, based on the “Taiwan experience”, this paper proposes a service innovation design model and pr...

This paper presents an approach to increase the creativity of ideas/solutions in an idea contest. Analog to a letter in a bottle tasks are distributed in a randomized way to potential problem solvers. The idea contest is a method from Open Innovation which opens a company’s innovation process to its environment (e.g. customers, suppliers). By using idea contests the creative poten...