this study aims to examine how open innovation can be effective in changing organizational inertia to create business model innovation and improve firm performance. it also seeks to explore whether the existence of open innovation has a mediating effect and influence. this study constructs a theoretical model to explore the relationship between latent variables and uses a questionnaire to colle...

This book’s theme is “The Science of Service Systems,” yet there is substantial question about whether the definition and nature of service systems have been articulated adequately. This paper examines definitions of service and service system that could frame or otherwise influence future developments in service science and could have implications for what should and should not be included wit...

Extant organizational learning theory conceptualizes organizational learning as an internal, member-based process, sometimes supported by, yet often independent of, IT. Recently, however, several organizations have begun to involve non-members systematically in their learning by using crowdsourcing, a form of open innovation enabled by state-of-the-art IT. We examine the phenomenon of IT-enable...

There are many ways an organization can approach innovation. On one end of the spectrum an organization can choose to have everyone submit any idea. On the other, innovation can be generated from a small, dedicated group of specialists. In the middle there are many variations along the way. This paper discusses the open innovation typology and the options for an organization making the decision...

In today’s networked service economy, it becomes essential for service firms to continuously innovate their service offering to remain competitive in constantly changing market conditions. Many successful firms collaborate with external partners and utilize contemporary information technology (IT) support to integrate dispersed service innovation capacity and knowledge. In this paper, we develo...

In order to reduce the bias of linguistic recognitions among the group decision makings, this study develops “fuzzy multiple preference model” with two stages to better determining the suitable service innovation. A real numerical application in the chain wholesale has also been demonstrated.

Although service innovation has long been considered crucial for economic development, systematic and comparable empirical evidence elaborating the activities and effects of service innovation, particularly from a smalland medium-sized enterprise (SME) perspective, is limited. To fill this research gap, this study focused on the innovative behaviors of SMEs in service industries to clarify the ...

Many countries face severe challenges in health care, especially soaring costs. Innovative products and services are needed to help increase the quality of care and to reduce costs. In the field of rare diseases, which often is not attractive economically, the situation is even more serious. Building on extant research on open innovation, we use a design science approach to study an open innova...

This paper explores the use of information technology to support business innovation with particular attention to human and organisational issues. A theoretical framework is developed for examining IT adoption which is guided at the meta-level by the principles of structuration theory, but explicitly utilises the more familiar perspectives of culture, learning, and leadership in analysing an in...