The study of compliments has attracted the attention of many scholars (e.g., Goffman 1971; Lakoff 1973; Brown and Levinson 1978; Amouzadeh 2001; Golato 2002; Sharifian 2005) and has become a major issue in the area of interactional sociolinguistics. To date, many models of politeness have been put forward in the literature. In this study, Brown and Levinson’s (1978, 1987) politeness model was u...

Discussions concerning transsexual identities consider the self representations of transsexuals as either determined through medical discourses and practices, and thus as constructed and inauthentic or, alternatively, as expressive of an interior and thus ‘authentic’ essential self. In contrast to each of these arguments, this paper highlights the significance of social interaction to transsexu...

Thirty-six newly abstinent married male alcoholics, who had recently begun outpatient individual alcoholism counseling, were randomly assigned to a no-marital-therapy control group or to 10 weekly sessions of a behavioral marital therapy (BMT) or an interactional couples group. The cost-benefit analysis of BMT plus individual alcoholism counseling showed (a) decreases in health care and legal c...

This paper examines how a team of software professionals goes about estimating the effort of a software project using a judgment-based, bottom-up estimation approach. By employing a social practice perspective that highlights the distributed character of expertise and conceives actions as mediated by cultural tools, the paper analyzes the interactional process through which the estimation tasks...

Using a sample of 281 frontline service employees of a national retail bank, we test a social exchange model of antecedents of three dimensions of customer-oriented boundary-spanning behaviors suggested by prior boundary-spanning and services marketing/management literatures: external representation, internal influence, and service delivery. In support of our hypotheses, we identify fully media...

This paper examines how a team of software professionals goes about estimating the effort of a software project using a judgment-based, bottom-up estimation approach. By employing a social practice perspective that highlights the distributed character of expertise and conceives actions as mediated by cultural tools, the paper analyzes the interactional process through which the estimation tasks...

This article describes the use of emotion talk in the context of using a manualised approach to family therapy where the presenting problem is self-harm. Whilst we understand that there is an internal aspect to emotion, we also consider emotions to be socially purposeful, culturally constructed and interactional. We found that within the presenting families, negative emotions were often talked ...