This study focuses on the adoption of retail internet banking among consumers in the Klang Valley, Malaysia and the impact of demographics factors on such adoption behavior. This study adopts a quantitative approach using surveys conducted at banks. The results indicate that while the hypotheses pertaining to gender, race, income, educational level and occupation were not supported but age is s...

In this paper, we developed a theoretical model that posits factors influencing Internet banking use and validated it with a sample of more than 300 respondents using Partial Least Squares (PLS). The results indicated that three factors, openness to experience from the Five-Factor Model, perceived usefulness, and green concern from peer pressure, were positively associated with Internet banking...

This paper studies the diffusion and impact of a cost-saving technological innovation — Internet banking. Our theory characterizes the process through which the innovation is adopted sequentially by large and small banks, and how the adoption affects bank size distribution. Applying the theory to an empirical study of Internet banking diffusion among banks across 50 U.S. states, we examine the ...

The major banks in India are increasingly providing services through electronic channels such as ATMs, internet banking, tele banking and mobile banking. The paper is an attempt to examine the various usage patterns by customers of these technologyenabled services provided. A survey research is conducted among the customers of some of the leading banks in India who are residing in the selected ...

Information and communication are critical to developing customer relationships. Thus, new information and communication technologies (NICTs) became a key knowledge tool for the organisation within a relationship marketing strategy. Retail banking is a good example of a sector in which the virtualisation of relationships is increasing. However, there is no consensus as to whether banking relati...

Internet banking is booming in Jordan and it is time for banks and customers to reap the benefits from such technology. Bank customers’ propensity to use internet banking is dependent on their attitudes towards such technology. This work validates an Arabic technology acceptance instrument through a rigorous process so that banks can better understand the factors that affect the customer’s inte...

Six factors with 42 elements were identified to examine the influences of demographic variables and attitudes towards the acceptance of internet banking in Malaysia using a Likert scale questionnaire. Results revealed that all elements for each factor are significant, except for design factors; whilst convenience and securities were the most important attributes influencing the inclination to a...

This study examines the role of continuous trust (i.e., trust which develops over time as a result of continuing interactions) in determining a user’s continuing intention to use Internet banking services. This study stands in contrast to the large majority of research concerning trust and IT adoption, in that it focuses on continuous trust (as opposed to initial trust) and on a user’s continui...

Users who downloaded this article also downloaded: Pooja Malhotra, Balwinder Singh, (2007),"Determinants of Internet banking adoption by banks in India", Internet Research, Vol. 17 Iss 3 pp. 323-339 http://dx.doi.org/10.1108/10662240710758957 Milind Sathye, (1999),"Adoption of Internet banking by Australian consumers: an empirical investigation", International Journal of Bank Marketing, Vol. 17...

This paper studies endogenous diffusion and impact of a cost-saving technological innovation – Internet Banking. When the innovation is initially introduced, large banks have an advantage to adopt it first and enjoy further growth of size. Over time, as the innovation diffuses into smaller banks, the aggregate bank size distribution increases stochastically towards a new steady state. Applying ...