Organizations are under increasing pressure to exhibit the value of their outsourcing. However, previous IS outsourcing research studies failed to provide evidence on how IT client-provider relationships should be managed to ensure outsourcing success. This article draws on theories of transaction cost and social exchange to develop a model examining outsourcing relationship governance mechanis...

The practice of outsourcing IT in Australia has only recently become commonplace. One large corporation, Alpha, was an early mover in outsourcing beginning in 1997 and is the subject of this study. Previous research proposes reasons for outsourcing and numerous factors which contribute to outsourcing success. This paper explores the reasons and the extent to which these identified factors for o...

How does IT outsourcing affect firm performance? What is the role of internal IT experience in IT outsourcing? Prior research has provided different answers for these two questions. This study attempts to address the inconsistencies in the literature. We distinguish between knowledge intensive IT outsourcing (KITO) and infrastructural IT outsourcing (IITO) and suggest that these two types of IT...

IT outsourcing business tends to be the domain of large companies. However, with increase saturation of outsourcing market among large companies, the under-exploited SME market emerges as a potentially lucrative playground for vendors. SMEs, confined by limited resources, can benefit from having external services. Literature review shows a lack of outsourcing research among SMEs in Malaysia. Th...

This study examines and analyses how the software production through international outsourcing process is executed. This research was carried out by reviewing literature, interviewing of and consulting with researchers and practitioners and analyzing case companies which have executed the various phases of outsourcing process. This study contributes both in terms of theory and practice. At the ...

Although Japan represents the single largest Asian market and 10% of the global software outsourcing market, little is understood about how Japanese companies make software project outsourcing decisions. Tried-and-tested outsourcing models consistently fail to predict the outsourcing decisions of Japanese companies, leaving global software development companies with little usable guidance in th...

While a series of risks connected with IT development and IT outsourcing are identified in the literature, research on risk in the context of strategic IT system development outsourcing is almost non-existent. This study investigates risks that are most likely to cause failure in a strategic IT system development outsourcing project, from the client perspective. This study examines strategic IT...

As the E-commerce space takes a new shape on a regular basis, companies are struggling to keep up with their IT demands. Outsourcing solutions removes the burden from a company's IT department. Attendees will learn: 1) The benefits of outsourcing your solutions. 2) How outsourcing is suited to the many changes in the e-commerce marketplace today. 3) How outsourcing adds to a company's bottom-li...

This paper discusses knowledge sharing in ICT outsourcing relationships. The ICT outsourcing literature focuses primarily on large organizations’ and with an underlying assumption that ICT outsourcing takes place when a large organization outsources an internal IT-department, IT-system or IT-function. In recent years there has been a change in this, and today ICT outsourcing has a broader meani...

Existing studies on information technology outsourcing relationships have typically examined partnership factors that influence IT outsourcing effectiveness. This research extends such studies and draws upon relational exchange theory to investigate how relational elements in service level agreements (SLAs) may impact outsourcing relationships. The results show that the effects of a well-struct...