The literature on IT outsourcing is well-developed with distinct explanations of what may determine success. The context of IT outsourcing studies has primarily focused upon North American and European companies, seeking low-cost economies from links with developing nations to gain competitive advantage. These studies may not be generalisable to companies based in developing economies, who may ...

Companies that outsource information technology (IT) services usually focus on achieving multiple objectives. Correspondingly, outsourcing contracts typically specify a variety of metrics to measure and reward (or penalize) vendor performance. The specific types of performance metrics included in a contract strongly affect its incentive content and ultimately its outcome. One specific challenge...

This paper tests four main factors of outsourcing configuration that are believed to contribute to the success and failure of information technology (IT) outsourcing relationships between clients and suppliers. It presents a research model based on the analysis of substantive in-depth interviews with 28 professionals in four pairs of client and supplier organizations. The findings suggest that ...

To examine the effects of inter-organizational activities on knowledge development in IT outsourcing projects, we develop a research framework based on a knowledge-based view of organizations. Using this framework, we model the process of knowledge development and utilize simulation to generate various scenarios with different levels of inter-organizational activities. We evaluate the developme...

INTRODUCTION Globally, information technology (IT) outsourc-ing has spread quickly in many countries and spending by organizations in IT outsourcing is increasing rapidly each year. According to Gartner (Blackmore, De Souza, Young, Goodness, and Silliman, 2005), total spending on IT outsourcing worldwide is likely to rise from US $184 billion in 2003 to US $256 billion in 2008. However, definin...

Knowledge has emerged as a strategically significant resource to organization. In recent studies, there has been much interest in knowledge sharing between service receiver and service provider through an outsourcing partnership and its effect on information technology (IT) outsourcing success. Besides the frequent cited reasons of economic and technological benefits for IT outsourcing there is...

We examine the productivity benefits of IT outsourcing in the credit union industry, using data on the population of U.S. credit unions from 1992-2005. Within-credit union switching from internal IT to outsourced IT reduces operating costs by roughly 30%, once we control for the endogeneity of switches. Less productive firms are more likely to outsource in the crosssection, and more likely to e...

In the current business environment IT outsourcing has gained prominence. Many firms in Europe outsource their IT requirements to Asia. This study analyzes the factors which favor this trend in which clients are based in Europe and vendors are based in Asia. From a strategic perspective, this study identifies the characteristics that IT activities must possess for them to be outsourced from Eur...