Making comparative judgments of intangible stimuli or criteria (e.g. the degree of an environmental hazard or pollution factors) involves not only imprecise or inexact knowledge but also inconsistency in our own judgements. The improvement of knowledge elicitation by controlling the inconsistency of experts’ judgments is not only desirable but absolutely necessary. Due to space limitations, the...

Received: 22 September 2011 Revised: 2 July 2012 Accepted: 17 October 2012 Abstract Numerous studies highlight the advantages of accessing knowledge from outside the firm as a means of enhancing the firm’s innovation efforts. However, access to external knowledge is not without organisational problems, including rejection of external knowledge by firm members or difficulties in applying such kn...

A great part of the product knowledge in manufacturing enterprises is only available in the form of natural language documents. The know-how recorded in these documents is an essential resource for successful competition in the market. From the viewpoint of knowledge management, however, documents have a severe limitation: They do not capture the wealth of knowledge contained in these documents...

Introduction Knowledge elicitation consists of a set of techniques and methods that attempt to elicit the knowledge of a domain expert1, typically through some form of direct interaction with the expert. Knowledge elicitation is a sub-process of knowledge acquisition (which deals with the acquisition or capture of knowledge from any source), and knowledge acquisition is, in turn, a sub-process ...

Constructing a planner for a particular application is a diicult job, for which little concrete support is currently available. The literature on planning is overwhelming and there is no clear synthesis of the various planning methods which could be used by knowledge engineers. In this paper, we show how a general, knowledge-level framework for conceptually specifying knowledge-based systems, c...

To avoid the problem of knowledge acquisition bottleneck a process oriented method for knowledge acquisition was developed. The approach is based on so called scenarios. A scenario describes a certain step within the decision process to be elicited from the medical expert. By using scenario techniques the knowledge engineer is able to represent the elicited knowledge in a way that give both exp...

In order to represent speech acts, in a multi-agent context, we choose a knowledge representation based on the modal logic of knowledge KT4 which is defined by Sato. Such a formalism allows us to reason about knowledge and represent knowledge about knowledge, the notions of truth value and of definite reference.

This paper examines how Jordanian banks use the Customer Knowledge process to support Customer Knowledge Acquisition (CKA) and how they foster it. The empirical study is based on a sample of the data collected from 165 respondents, drawn randomly from six banks. The results showed that the six selected factors (Need for Customer Knowledge, Identify Source of Customer Knowledge, Verify Source of...

Purpose – Aims to study the role tacit knowledge plays in shaping the knowledge base of the knowledge-intensive growing organizations using the storytelling method. Design/methodology/approach – Stories were collected from eight human resource professionals working in eight different knowledge-intensive growing organizations in New Zealand. Interviews containing loosely structured questions wer...