Background and Objectives: Patient satisfaction is an important indicator of the quality of health and healthcare services. Most relevant studies in Iran have been conducted in the nation’s capital, and there is a lack of large-scale studies in other regions of this country. In order to help filling this gap, this study was designed to undertake a relatively large-scale assessment of patient sa...

background: business process management systems (bpm) can automate all processes in an organization. these systems provide the possibility of identifying, modeling, deploying, implementing, function managing, integrating with other information systems, monitoring and improving an organization's business processes in a standard form. as far as the authors know, no related research has been ...

Cloud based solutions have permeated in the healthcare domain due to a broad range of benefits offered by the cloud computing. Besides the financial advantages to the healthcare organizations, cloud computing also offers large-scale and on-demand storage and processing services to various entities of the cloud based health ecosystem. However, outsourcing the sensitive health information to the ...

The importance of the Electronic Health Record (EHR) has been addressed in recent years by governments and institutions. Many large scale projects have been funded with the aim to allow healthcare professionals to consult patients data amongst different organizations. Concepts like interoperability, security and confidentiality are the key for the success for these projects. The Integrating the...

BACKGROUND Many healthcare organizations have developed disclosure policies for large-scale adverse events, including the Veterans Health Administration (VA). This study evaluated VA's national large-scale disclosure policy and identifies gaps and successes in its implementation. METHODS Semi-structured qualitative interviews were conducted with leaders, hospital employees, and patients at ni...

For many stand-alone hospitals, a merger, partnership, or affiliation may be the only option to access scale and remain viable in the nation's emerging new healthcare delivery system. These organizations can consider many options for affiliation, including traditional options such as affiliation with regional academic medical centers, a merger or takeover to become the corporate member of a lar...

Change in healthcare organizations is a complex task often fraught with unforeseen challenges. Based on the experiences of a multi-site hospital, and drawing on past research on organizational change, the author provides a model to help change leaders. Although relying on Toronto's University Health Network to illustrate the change model, the model is intended to speak to change leaders impleme...