A well-designed performance measurement system is vital for ensuring that organisations deliver cost-effective, high-quality services that meet the needs of service users. Without feedback on all important aspects and a system for ensuring that the organisation acts on that information, managers are struggling in the dark to improve services. However, performance measurement is not easy, partic...

The respondents’ ‘Perspective on measurement’ is an important design consideration in contemporary Information System (IS) evaluations. An Enterprise System (ES), unlike a traditional Information System, entails many stakeholders ranging from top executives to data entry operators. These stakeholders typically have multiple and often conflicting objectives and priorities and rarely agree on a s...

A well-designed performance measurement system is vital for ensuring that organisations deliver cost-effective, high-quality services that meet the needs of service users. Without feedback on all important aspects and a system for ensuring that the organisation acts on that information, managers are struggling in the dark to improve services. However, performance measurement is not easy, partic...

E-business adoption towards creating better stakeholders’ values in any business organization should begin with corporate home pages, which is equivalent of the online identity of the physical firm. This article, by taking two snapshot pictures of corporate homepages, one in 2005 and another in 2007, analyses e-business adoption levels in fifteen publicly-listed Indian firms of three different ...

The objective of this study is to develop a sound measurement instrument of traditional food supply chain performance integrating the perspectives of different stakeholders. Therefore first, stakeholders’ goals are generalized via focus groups and individual interviews. Second, stakeholders’ goals are consolidated, based on their specificity and conflicting/divergent nature and as a result, sup...

A number of leading companies in the U.S., Europe and Japan have made a commitment to become sustainable enterprises, and have launched proactive programs to improve the environmental and social performance of their products, processes, services, and facilities. However, one of the key challenges faced by these companies is how to track their progress towards sustainability and communicate it t...

From the beginning, it is important to understand why measuring an organization's performance is both necessary and vital. An organization operating without a performance measurement system is like an airplane flying without a compass, a Formula One race car driver guiding his car blindfolded, or a CEO operating without a strategic plan. The purpose of measuring performance is not only to know ...

The balanced scorecard (BSC) has developed as a very useful managerial tool from the mid1990s, and has met with general (and often enthusiastic) acceptance in both business and academic circles. In the knowledge-networked innovation economy of the early 21 century, which is increasingly characterized by globally integrated supply and demand chains, outsourcing of traditional business competenci...