This paper presents findings from a study that investigated performance measurement for primary health care services delivered by the community health sector, and assessed the effectiveness and value of a performance measurement approach in the evaluation of these services. Eleven semi-structured interviews were conducted with key stakeholders in South Australia. The findings indicate that thre...

In the last decade, there has been a rapidly growing emphasis and imperative for healthcare quality improvement. With the vast number of stakeholders involved, it is reaching a pinnacle of activity and requirements. The federal government has been developing and implementing quality initiatives across the healthcare system spectrum. This article looks at three major programs: the Hospital Value...

The goal of this paper is proposing a supply chain value dashboard in home appliance manufacturing firms to create more value for all stakeholders via balanced scorecard approach. Balanced scorecard is an effective approach that managers have used to evaluate supply chain performance in many fields but there is a lack of enough attention to all supply chain stakeholders, improving value creatio...

The definition of a social enterprise makes it distinctive as a form of organizational hybrid. For a social enterprise, which goal is to create social value which benefits its stakeholders, it is important to highlight the process of value co-creation through interaction and integration of resources within and among service systems rather than merely measuring tangible outcomes. Value created o...