Purpose: E-Government, as a new bond linking the government and the public, has gradually become the focus of innovation in government services. The paper focuses on the e-Government service quality issues from the perspective of users. Design/methodology/approach: From the aspects of online service quality perception and offline service quality perception, based on IS Success model and SERQUAL...

With the advancement of mobile technologies, numerous web service providers have begun to extend their web services to the mobile context. To understand users’ mobile service adoption behaviour in the context of the web–mobile service transition, this study investigates the role of consistency between web and mobile services by proposing a typology of consistency and examining the extent to whi...

eGovernment promises more efficient services and a more responsive government. Despite substantial investment, increasing failure rates have prompted critics to argue that policy makers are not achieving this vision. Surprisingly, there is very little research on what citizens define as important in eGovernment services and how aspects of government web sites affect that perception. The inclusi...

Knowledge Management System (KMS) is information and communication tool that increases the consumption of Knowledge Management (KM). There are different approaches to KMS: Social approach, technological approach, and socio-technical approach. In this paper we develop a theoretical framework by linking the main components of KM System (KMS) from soico-techno perspectives to DeLone and McLean suc...

Employee portals are utilized by many companies to improve companies’ information exchange, communication, and employee collaboration, as well as to better support their business processes. Owing to limited IT budgets and the need to justify investments in employee portals, assessing the benefits of these is an important field in research and practice. Thus, the purpose of this study is to gain...

Smartphones have become an important part of organizational IT infrastructures including benefits such as increased productivity as well as IT security risks. These risks are mainly related to unauthorized access to corporate data. Integrating smartphones in organizations regarding security involves a sequence of decisions, ranging from the integration approach (smartphones owned by employees o...

Project management information systems (PMIS) are an important building block of efficient and effective project management. They have changed considerably in the last decades, starting as mere scheduling applications and now serving as complex systems covering a wide range of project processes and addressing a multitude of stakeholders. Vendors of PMIS frequently claim that these systems yield...

This paper examines the role of expectation and satisfaction in influencing citizens’ intention to continue using electronic government services. In order to investigate the key factors that affect an individual’s use of Information and Communication Technology within the context of electronic government, a framework combining Social Cognitive Theory and Expectation-Confirmation Theory is used ...

The DeLone & McLean IS Success Model has become a standard for the specification and justification of the measurement of the dependent variable in information systems research. Attempts to apply and test the model have resulted in both confirmation and challenges. This paper reviews and analyzes over 150 articles which have referenced the model over the past eight years in order to examine what...

The purpose of this study is to reduce the uncertainty of early stage startups success prediction and filling the gap of previous studies in the field, by identifying and evaluating the success variables and developing a novel business success failure (S/F) data mining classification prediction model for Iranian start-ups. For this purpose, the paper is seeking to extend Bill Gross and Robert L...