Gaining revenues from e-commerce has proven to be far trickier that could have been expected from the hype in the late 1990's. The majority of online customers are still information seekers, who make their purchases offline. The tourism industry has achieved a competitive advantage over other sectors, since it has been able to transfer more customers online. Therefore, we should examine and lea...

We showcase TODAY, a semanticsenhanced task-oriented dialogue translation system, whose novelties are: (i) taskoriented named entity (NE) definition and a hybrid strategy for NE recognition and translation; and (ii) a novel grounded semantic method for dialogue understanding and task-order management. TODAY is a case-study demo which can efficiently and accurately assist customers and agents in...

We consider capacity management games between airlines who transport passengers over a joint airline network. Passengers are likely to purchase alternative tickets of the same class from competing airlines if they do not get tickets from their preferred airlines. We propose a Nash and a generalized Nash game model to address the competitive network revenue management problem. These two models a...

SUMMARY Due to the internet and E-commerce booming, many airline companies are attempting to stimulate customers to shift from traditional distribution channels to online channels. Therefore, Web site quality, trust, usefulness, enjoyment and social pressure are now considered a critical factor in attracting customers' attention and build loyalty. This paper proposes factors that Drives consume...

To lower hosting costs and service prices, database-as-a-service (DBaaS) providers strive to maximize cluster utilization without negatively affecting their users’ service experience. Some of the most effective approaches for increasing service efficiency result in the over-booking of the cluster with user databases. For instance, one approach is to reclaim cluster capacity from a database when...