Current trends in population ageing show that, in the near future, while more people will live longer, more will also die at any one time. Health systems, as well as individual practitioners, are only just becoming aware of the extent of this problem. Health systems will have to rapidly change practice to manage the number of people dying in the coming years, many with complex multimorbid condi...

Making treatment decisions for older people is difficult, because of the complex interplay of their multiple co-morbidities, but also because of the fine balance of risks vs. benefit in any chosen management plan. This becomes even more difficult when they lose the capacity to tell us what they want, and often in such situations we have to rely on information from others in order to make decisi...

background and objectives: discharge against medical advice (dama) is a significant healthcare problem posing negative impact on effectiveness of patient care and costs of the health system. in order to address this problem, first the potential influencing factor should be identifies. this study followed two major objectives: first, to evaluate the prevalence and potential causes of dama, and s...

background: caring is the core of nursing and holistic high-quality care is considered as one of the main concerns of nursing managers. evaluation by main care recipients and assessment of their satisfaction with different levels of care is a way to determine and improve the quality of nursing care. the aim of this study was to determine the relationship between the quality of nurses’ caring be...

implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...

background: in today's competitive world, organizations' survival and success depends on satisfying customer needs and ex­pec­tations. this is particularly important in health care sector where quality of service and customer relations are the key suc­cess factors. the purpose of this research was to determine whether there was a relationship between patient satisfaction and loyalty to the serv...

Background and aim: Improving patient health status is the primary goal of healthcare system. and planning to improve the health care services without taking into account the views of care receivers is not possible .In this regard, Donabedian Model as an appropriate framework in assessing the quality of health care, has particular attention to the issue of "outcomes", which are sometimes seen a...

introduction: hospitals require a central monitoring and improve planning process in order to enhance patient care quality. regarding the current developments in health care systems, the question is which information system can support transformation of hospitals. this review article focuses on the capacity of enterprise resource planning (erp) systems for the transformation of hospitals. metho...

In home health care, continuity of care, wherein a patient is always visited by the same nurse, can be just as important as cost, as it is closely correlated to quality of care. While a patient typically receives care for two to three months, such that assigning a nurse to a patient impacts operations for lengthy periods of time, previous research focusing on continuity of care uses planning ho...