background and objectives: data on patient complains can be used as a feedback to improve the quality of healthcare services. the aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   methods: a triangulated study was conducted. a comprehensive literature review was done to identifying the relevant major themes. two-rounds of delphi se...

introduction: hospitals are the best ground for providing health promotion and prevention services besides health care services. this study aimed to determine the impact of establishing standards of health promoting hospitals on hospitals' indicators in one of the public hospitals of iran. materials and methods: this research was a case-control study that included fatemieh (case group) and...

objectives the objective of this study was to evaluate factors influencing waiting time in patients of heart surgery centers, and to make recommendations for health-care policy-makers for reducing waiting time and increasing the quality of services from this perspective. patients and methods this cross-sectional study was performed in 2013. after searching articles on pubmed, elsevier, google s...

patient's refusal of treatment is the rational consequence of informed consent and is considered among the patient's rights but can lead to patient harm or harm to others, or damage to the health care system. major ethical challenges in the field of treatment refusal arise from capacitated patients. this paper mainly examines theoretical issues related to this group by reviewing books...

introduction: obeying patient rights is dependent upon the knowledge of healthcare providers about ethical and legal aspects of healthcare. this study aimed to determine the knowledge of physicians, nurses and medical record personnel about legal aspects of medical records in teaching hospitals affiliated to kashan university of medical sciences. methods: in this cross-sectional study, 325 heal...

background: the levonorgestrel-releasing iud can help the treatment of dysmenorrhea by reducing the synthesis of endometrial prostaglandins as a conventional treatment. objective: this study was performed to assess the frequency of dysmenorrhea, satisfaction and quality of life in women using mirena iuds as compared to those using copper iuds. materials and methods: this double-blind randomized...

conclusions there was a negative gap between the patients’ expectations and what they actually perceived in the studied rehabilitation centers (with the exception of one public clinic); therefore, improvements are needed across all five dimensions. patients and methods this was a cross-sectional study conducted in ahvaz, iran. the study sample was composed of 255 patients randomly selected from...