Background/Objective – It is widely recognized that quality indicators or performance indicators can give a valuable insight into the quality of care being provided to patients. It may not always prove easy to agree on such indicators, or to get individuals to agree willingly to be measured against such indicators. We aim to highlight the importance of linking institutional quality indicators t...

INTRODUCTION There is a compelling need to develop clinical performance indicators for ambulance services in order to move from indicators based primarily on response times and in light of the changing clinical demands on services. We report on progress on the national pilot of clinical performance indicators for English ambulance services. METHOD Clinical performance indicators were develope...

The healthcare of people with HIV is transitioning from specialty care to the primary healthcare (PHC) system. However, many of the performance indicators used to measure the quality of HIV care pre-date this transition. The goal of this work was to examine how existing HIV care performance indicators measure the comprehensive and longitudinal care offered in a PHC setting. A scoping review con...

this study was designed to present and compare iranian hospitals` performance applying ratio analysis technique.this cross-sectional survey was conducted to present an instant image of 139 iranian hospitals` performance status applying ratio analysis as one of the non parametric technical efficiency assessment methods in 2008. data was collected using nine dimensional questionnaires supported b...

this article tries to study the increase or decrease in the performance of the divested companies to the non-governmental public sector and the private sector compared to the period before the divestiture and then it tries compare the private sector and the nongovernmental public sector in improving the performance indexes. to answer two basic questions of the research, the financial indicators...

OBJECTIVES A problem can arise when a performance indicator shows substantially more variability than would be expected by chance alone, since ignoring such "over-dispersion" could lead to a large number of institutions being inappropriately classified as "abnormal". A number of options for handling this phenomenon are investigated, ranging from improved risk stratification to fitting a statist...

This work has highlighted the importance, from a decision-making point of view, of identifying KPIs relationships. Then, it has presented two main groups of techniques that could be applied: Statistical techniques and multi-criteria decision aid techniques (MCDA). The application of one technique or another will be decided regarding the level of accuracy sought when identifying KPIs relationshi...

Measuring performance is a key to optimize business processes. However, many of them cannot be easily measured due to their non-deterministic or qualitative nature. So, to fit in common performance measurement systems (PMS) that normally use numeric parameters (KPIs), artificial and simplifying measures have to be used that are complicated and costly to create and evaluate. Using a literature r...