Abstract E-commerce is becoming more and popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide services via the Internet suffering heavy losses. Online shopping largely different from traditional purchases, so their assessment should be on basis of criteria. aim paper was to assess quality provided by selected e-shop, in terms commercial...

In the current competitive market, ‘service quality’ management is the key to survival and success of businesses. There exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. Amongst the others, ‘SERVQUAL’ is the popular service quality measurement scales (S...

multi-path is favorite alternative for sensor networks, as it provides an easy mechanism to distributetraffic, as well as considerate fault tolerance. in this paper, a new clustering based multi path routingprotocol namely ecrr (energy efficient cluster based routing algorithm for improving reliability) isproposed, which is a new routing algorithm and guarantees the achievement to required qos ...

this research offers a comprehensive model to investigate the relationships between services quality, hedonic affect, perceived value and behavioral intentions. the purpose of this study is to build a broader understanding of the determinants of customer satisfaction and behavioral intentions throughout the restaurant services by incorporating the perceptions of hedonic affect in service delive...

conclusions the quality gap in the services provided by maternity units showed that these units are not able to meet pregnant women’s expectations completely. the negative quality gaps can be used as a guideline to improve the maternal health care quality and reduce maternal mortality, particularly in high-risk women such as those living in rural areas. results there was a negative gap in all d...

introduction: many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. methods: this paper analyzes medical service quality in one case the internal section of shaheed rahnemoon hospital based on the basis of gap analysis model and servqual technique. a questionnaire was designed and applied to m...