OBJECTIVES To explore the potential tension between the need for managers to produce measurable change and the skills required to produce cultural change, and to investigate how managers of primary care trusts are attempting to deal with this tension. DESIGN Qualitative case studies using data derived from semistructured interviews and a review of published documents. An established cultural ...

the purpose of this study was to explore the impacts of: knowledge management, senior managers, staff, technology, consensus, service customization, and integration, as the factors effecting customer relationship management (crm) implementation in parsian international hotels. in this study the population was composed of parsian hotels managers and experts. due to their small number (n=53), cen...

Despite the recent increase in focus on workplace bullying, research into the phenomenon referred to as ‘upwards bullying’ (i.e. managers who are bullied by their staff) has received modest attention. This paper presents the results from two studies, an interview and questionnaire study, into upwards bullying. In particular, the results in relation to the social support managers who had been up...

Perceptions of line and senior managers in relation to their role in managing workplace injury and illness were investigated with a large UK manufacturing company. The significance of this research to occupational health practitioners lies in the fact that increased understanding of the perceptions of senior and line managers is fundamental to the success of occupational safety and health progr...