The literature on the effectiveness of e-government in developing countries towards improving public service delivery is littered with failure stories. Notwithstanding, the failures have not stopped most governments in developing countries from increasingly turning to ICT, most notably internet based models, as the preferred channel for citizen-centered service delivery. This paper investigated...

the purpose of the study was to examine compliance of extension personnel in imo state agricultural extension service delivery system of nigeria. a purposive and multi-stage random sampling was used to select 105 extension personnel from the three agricultural zones of the state. data generated were analyzed using descriptive statistics such as frequencies and percentages, as well as mean score...

BACKGROUND Adult male circumcision (MC) services in Kenya are provided through both horizontal and vertical programs, and via facility-based, mobile and outreach service delivery. This study assesses the costs and composition of unit costs for each program approach and service delivery mode and assess the cost-effectiveness of each. METHODS This study was conducted on the unit costs of adult ...

Energy conservation has been the prime motivation behind the design of conventional protocols for wireless sensor networks (WSNs). However, recent trends toward high data rate multimedia communication over WSNs demand trafficand deadline-aware content delivery with minimum energy expenditure. The basic quality of service requirement in wireless multimedia sensor networks (WMSNs) is time-bound d...

Enterprises and service providers are increasingly looking to global service delivery as a means for containing costs while improving the quality of service delivery. However, it is often difficult to effectively manage the conflicting needs associated with dynamic customer workload, strict service level constraints, and efficient service personnel organization. In this paper we propose a dynam...

Bulk-arrival queues with single servers that provide bulk service are widespread in the real world, e.g., elevators in buildings, people-movers in amusement parks, air-cargo delivery planes, and automated guided vehicles. Much of the literature on this topic focusses on the development of the theory for waiting time and number in such queues. We develop the theory for the number stranded, i.e.,...

The study was carried out to assess the implication of the use of selected Information and Communication Technologies (ICTs) for extension service delivery in Nigeria. The simple random technique was used to select fifty percent of the total extension agents which equivalent to forty-two respondents as sample size for the study. Frequency counts, percentages, mean and standard deviation were us...

The national service framework for coronary heart disease gives priority to reducing delays in the delivery of thrombolysis for acute myocardial infarction, aiming to achieve a “call to needle time” (from the initial call for help to treatment) of 60 minutes and a “door to needle time” (from arrival at the hospital to treatment) of 20 minutes or less by April 2003. We audited the delivery of th...

Introduction In the context of inflationary trends and the incapacity of the poor to access services in open markets, the Indian government initiated various programmes to provide basic facilities either free or at nominal cost. However, these services are not reaching the most vulnerable people due to a lack of awareness, barriers in accessibility and rampant corruption in the system. The fail...

Reminder systems can improve compliance with care standards, yet reminder delivery parameters and associations with other success factors have not been fully understood. In this study, we assessed patient preferences for reminder delivery in a psychiatry ambulatory service, using both quantitative and qualitative analyses. Results from a survey showed that most patients had a positive attitude ...