nowadays employees in public service organizations have important roles in realizing the goals of organizations and particularly their service quality. one type of organizations in which service quality has very important role, are hospitals which are in contact with a large number of patients and their relatives. the previous researches have shown that organizations service quality is affected...

current research examines the impact of perceived justice (including distributive justice, procedural justice and interactional justice) on perceived service quality and customer behavioral intentions (including word of mouth, trust and revisit intention).statistical sample comprises 120 customers of iran insurance company in shiraz holding automobile insurance and have record of visiting the c...

background: standard cares in substance abuse treatment centers (satc) have an important role in treatment success achievement. patients’ views will provide valuable information to improve the performance of these centers. the purpose of current study was to determine patients’ comments on quality of addiction treatment at satcs. methods: this cross-sectional study was conducted in 2013. the st...

The purpose of the study is to evaluate the service quality of Islamic Azad University of Mazandaran. The study was a descriptive survey. The statistical population consists of all Islamic Azad University students of Mazandaran and 373 students were chosen through stratified random sampling method as the sample of the study. The data were collected using the SERVQUAL standardized questionnaire....

The main objective of this study was to investigate the impact of service quality on customer satisfaction rate private banks Fars Province. Private Banking in the Fars Province, including banks, Pasargad, Parsian, Sinai, Ansar, Ghavamin, Iran zamin, Eghtesad novin, Shahr , Sarmayeh. The study period is the first half of 1396. For ranking of SERVQUAL dimensions including quality of service base...