نتایج جستجو برای: service quality improvement
تعداد نتایج: 1260277 فیلتر نتایج به سال:
Continual Service Improvement (CSI) is part of ITIL® and its framework of best practices under IT Service Management (ITSM).1 CSI promotes the use of quality management methodologies to measure, analyze and learn from past successes and failures to improve service desk results. Its objective: the sustainment of operational excellence through continual improvement of the effectiveness and effici...
conclusion the use of ahp method can be promising for fostering the evaluation method and subsequently promotion of the efficiency and effectiveness of the radiology departments. the present model can fill in the gap in the accreditation system of the country’s hospitals in respect with ranking and comparing them considering the significance and value of each individual criteria and standard. a...
reimbursement for healthcare has utilized a variety of payment mechanisms with varying degrees of effectiveness. whether these mechanisms are used singly or in combination, it is imperative that the resulting systems remunerate on the basis of the quantity, complexity, and quality of care provided. expanding the role of the electronic medical record (emr) to monitor provider practice, patient r...
The improvement of service quality so as to enhance customer satisfaction has been widely mentioned over the past few decades. However, a creative and systematic way of achieving higher customer satisfaction in terms of service quality is rarely discussed. Recently, TRIZ, a Russian acronym which means “Theory of Inventive Problem Solving,” has been proven to be a well-structured and innovative ...
وب سرویس ها نرم افزارهایی هستند که از xml برای انتقال اطلاعات بین نرم افزارهای دیگر از طریق پروتکل های معمول اینترنتی استفاده می کنند، به عبارت دیگر وب سرویس ها مولفه های نرم افزاری قابل دسترس بر روی پروتکل های مختلف هستند و برای برقراری ارتباط بین نرم افزارها مورد استفاده قرار می گیرند. تضمین کیفیت سرویس یکی از مباحث غیرکارکردی وب سرویس ها است . در شبکه های کامپیوتری و سایر شبکه های مخابراتی ...
Introduction: Health Care organizations, because of their special nature of Medical Services, impossibility of assessment by customers, and increasing of patients and customer expectation, have to apply different management approach. In recent decade Six Sigma has been considered as systematic and powerful to improve service quality and cost saving. Six Sigma is a statistical and systematic app...
the supplier selection is a multi-criteria decision making which consist both qualities and quantities metrics. a lot of investigations have been published in the supplier selection area and, most of the proposed models focused on manufacturing environments and a few papers have been allocated for service industries. proposed system utilizes new method that transfer the house of quality (hoq) a...
background following the implementation of family physician plan in rural areas, the quantity of provided services has been increased, but what leads on the next topic is the improvement in expected quality of service, as well. the present study aims at determining the gap between patients’ expectation and perception from the quality of services provided by family physicians during the spring a...
the current internet inherently has a degree of survivability due to the connection less ip protocol. dynamic routing protocols are designed to react to faults by changing routes when routers learn about topology changes via routing information updates (e.g., link status advertisements). loss of quality of service (qos) has not been an issue because current internet traffic is the best-effort. ...
Abstract. Nowadays, the industry competency of forwarding service is getting tight. PT. X as one of forwarding company keeps increasing service quality to their customer. Satisfaction is reaching if what the consumer desire fulfilled by services. Analysis of customer satisfaction is measured by servqual method. The method is aimed to recognize the gap between customer expectation and customer s...
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