The purpose of this research is to understand the way a CRM project implementation may contribute to the success of the project. The approach of Knowledge Management Strategic Alignment was used as a theoretical framework and a case study was realised for this end. The case study allowed exploring the role of customer knowledge competencies of the company in the CRM project implementation. Thre...

today, with ever increasing use of knowledge as a critical resource one of the most important matter that all the organization face is the issue of knowledge management . due to a various efforts for introducing the business process concept to knowledge management (km) or the knowledge concept to business process management (bpm) in order to combine the advantages of the two paradigms, certain ...

knowledge management is a process of using a source of strategic knowledge in organizations in order to find key information and organize and transfer it. many organizations adopted knowledge management systems to maintain their stability and usefulness. since there is occupational similarity between informatics experts and librarians, librarians can change to knowledge managers by being inform...

This study examines the differences between strategic systems audit approach compared with traditional based audit approach and its impact on development of auditors’ knowledge of the client’s business, has been discussed. Strategic systems audit approach advocates argue that this approach creates a better development of auditors’ knowledge of the client’s business than the traditional-based au...

The importance of knowledge management to business increases and there are few signs that the pace would slow down. This is due to the fact that more and more of the added value companies create is built on the tacit and explicit knowledge that individuals possess and create. The purpose of a company is, by its existence, to produce more value than individual actors operating alone. One of the ...

Recently, the importance of Information Technology (IT) for effective Knowledge Management (KM) activities has been stated. Effective KM projects alone cannot lead to success without the support of IT, and vice versa. Thus aligning proper IT and KM strategies to fit the business strategy is the key to reducing costs, which in turn leads to higher performance. Drawing on the concept of strategic...