Recently, the importance of Information Technology (IT) for effective Knowledge Management (KM) activities has been stated. Effective KM projects alone cannot lead to success without the support of IT, and vice versa. Thus aligning proper IT and KM strategies to fit the business strategy is the key to reducing costs, which in turn leads to higher performance. Drawing on the concept of strategic...

Knowledge governance joins knowledge management, strategic management, and theories of the firm, and considers how governance mechanisms influence knowledge processes, such as sharing, retaining and creating knowledge. We survey the papers in this volume of the special issue, and discuss future research challenges.

Information technology and social-cultural, organizational variables are considered major components to support knowledge processes in knowledge management. These components have to be carefully managed and be supported in balanced proportion for organization to create and retain greater value from their core competencies. The peculiar situation of developing countries, where there is lack of a...

IntroductIon In an economic environment where organizations have been forced to take a step back and reevaluate their core competencies and ability to innovate, organizational knowledge has come to the forefront as a valuable strategic asset (Haghirian, 2003). While the concept of knowledge management (KM) is not new, the focus on knowledge management as a strategy has increased in recent times...

The effective management of knowledge resources is a key imperative for firms that want to leverage their knowledge assets for competitive advantage and improved performance. However, most firms do not attain the required performance levels even when programs are in place for managing knowledge resources. Research suggests this shortcoming can be addressed by linking knowledge management to bus...

The necessity for managing knowledge is stressed by wide array of recent publications ranging from information science to strategic management substantiating their proposition with the tremendous changes in the context organisations that are operating today. Although knowledge management (KM) literature and research projects are increasingly extending their attention from intra-organisational t...

The adoption of a Software Product Line approach implies a series of changes in the way an organization develops software and runs its whole business. This change in the organization’s business strategy can lead to knowledge gaps between the knowledge the organization has at present and the knowledge it must have in the future in order to implement its new strategy. In this article we propose t...

The purpose of this research is to understand the way a CRM project implementation may contribute to the success of the project. The approach of Knowledge Management Strategic Alignment was used as a theoretical framework and a case study was realised for this end. The case study allowed exploring the role of customer knowledge competencies of the company in the CRM project implementation. Thre...

The importance of ICT to all aspects of university business cannot be overemphasised. However the devolved nature of university management, and particularly of research, results in tensions between the central university ICT services (including elearning), striving to provide resilient and cost-effective services for all, and the academic communities that need agile and leading-edge ICTs to ser...