Although there is limited research and evidence base, it is reasonable to expect that high quality information technology is an integral factor in the success of today’s healthcare sector. However, the healthcare sector is considered to be low level investor in information technology (IT) when compared to other sectors. There are studies that look at the sums spent on health IT as a basis for d...

Social networking applications (SNAs) are among the fastest growing web applications of recent years. In this paper, we propose a causal model to assess the success of SNAs, grounded on DeLone and McLean’s updated information system (IS) success model. In addition to their original three dimensions of quality, i.e., system quality, information quality and service quality, we propose that a four...

Received: 30 December 2006 Revised: 12 July 2007 2nd Revision: 16 December 2007 3rd Revision: 29 April 2008 Accepted: 15 May 2008 Abstract Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers f...

Appraising the success of information systems has long been a difficulty for management. Indeed, the definition of “success” is controversial as the term itself is multi-dimensional and can be assessed at various levels of the organisation using many differing criteria. However, the development of validated evaluation metrics is critical to future decision making for e-commerce success. This re...

Online health community (OHC) has become a hot research topic in the IS filed. A lot of previous studies have focused on online patient support groups or peer-to-peer (P2P) communities, but another kind of OHC, i.e., patient-to-doctor (P2D) communities, is still with less attention. P2D communities link patients and physicians, which have sprung up and developed exponentially all over the world...

1567-4223/$ see front matter 2011 Elsevier B.V. A doi:10.1016/j.elerap.2011.12.004 ⇑ Corresponding author. E-mail address: [email protected] (E. Loukis). The rapidly increasing penetration and use of the Internet, in conjunction with the explosion of various technologies based on it, gave rise to the development of numerous e-services, such as e-business, ebanking, e-government and e-learning o...

Since the service-oriented ERP systems have become essential to SMEs, the service quality of IS characteristics and the user’s internal expectations are considered the key factors of ERP success. With the purpose of understanding how service quality influences user’s satisfaction through psychological constructs, based on the Social Cognitive Theory and the framework of D&M IS Success Model, th...