The success of most software companies depends largely on software product quality. High product quality is usually a result of advanced software development processes. Hence, improvement actions should be selected based on sound knowledge about the dependencies between software product quality attributes and software development processes. This article describes a method for developing product...

In this study, we investigated the adoptability of software quality measures for healthcare process measurement. Quality measures of ISO/IEC 9126 are redefined from a process perspective to build a generic healthcare process quality measurement model. Case study research method is used, and the model is applied to a public hospital's Entry to Care process. After the application, weak and strong...

Assessing software product quality has become more and more relevant and important to managers, even though it is still challenging to define and measure the detailed quality criteria and to integrate them into quality models. Software engineering standards can help establish a common language for these detailed criteria and, in parallel, implement a model of quality from its high-level concept...

Making major changes in enterprise information systems, such as large IT-investments, often have a significant impact on business operations. Moreover, when deliberating which IT-changes to make, the consequences of choosing a certain scenario may be difficult to grasp. One way to ascertain the quality of IT investment decisions is through the use of methods from decision theory. This paper pro...

This paper elaborates on how to use clustering for the evaluation of a software system’s maintainability according to the ISO/IEC-9126 quality standard. More specifically it proposes a methodology that combines clustering and multicriteria decision aid techniques for knowledge acquisition by integrating groups of data from source code with the expertise of a software system’s evaluators. A proc...

Evaluating software quality is an important and essential issue in the development process because it helps to deliver a competitive software product. A decision of selecting the best software based on quality attributes is a type of multi-criteria decision-making (MCDM) processes where interactions among criteria should be considered. This paper presents and develops quantitative evaluations b...

Previous research has shown that acyclic dependency models, if they exist, can be extracted from software quality standards and that these models can be used to assess software safety and product quality. In the case of commercial off-the-shelf (COTS) software, the extracted dependency model can be used in a probabilistic Bayesian network context for COTS software evaluation. Furthermore, while...

Adopting learning management systems (LMS) in higher education has become a major focus of interest to implement e-learning. Evaluating the quality LMS is important improve learner outcomes and promote teaching strategy. Many LMSs are emerging thus assisting institutions choose adequate becomes crucial especially under fuzzy environment where uncertainties subjectivities considered. Because thi...

Pengolahan data hasil survei kepuasan mahasiswa terhadap layanan akademik yang dilakukan LPM saat ini dirasa masih memiliki banyak keterbatasan dan melewati beberapa proses Panjang, dalam mengumpulkan mahasiswa, sendiri dengan menggunakan framework berbeda beda. Tujuan penelitian yaitu pembuatan sistem informasi mengimplemenatasikan metode servqual untuk penilaian kepuasan­ unisnu pelayanan aka...