مظلوم, جلال

[ 1 ] - بررسی تأثیر خدمات ارائه‎شده بر ارزش ادراک‎شده، رضایت و وفاداری کاربران کتابخانه‎های عمومی کشور (مطالعه موردی: شهر رشت)

Purpose: This research aimed at the study of the effect of provided services on perceived value, satisfaction and loyalty of users of public libraries in Rasht city. Methodology: This research is an applied research in terms of objective and descriptive survey regarding data collection method and correlative regarding data analysis. Besides, we used library research and field research methods ...