Conflicts are common in franchising, however, they become dysfunctional above a certain threshold. Our aim is to understand how conflict management processes and, particular, problem solving, persuasion, bargaining and politics, developed implemented within franchise chains contribute franchisors’ organizational capabilities. We do so through qualitative study based on 44 in-depth interviews wi...

Abstract Companies can use a wide range of dynamic capabilities to improve their performance in and competitive environment. This study aims analyze which are related stakeholder management. A systematic review was carried out on articles published the Web Science database. The results contribute management literature practice by indicating eleven for According literature, these capacities conc...