Energy use in the building sector is considered among major contributors of greenhouse gas emissions and related environmental impacts. While striving to reduce energy consumption from this sector, it important avoid burden shifting one life cycle stage another; thus, requires a good understanding across cycle. The literature shows greater emphasis on operational reduction but less embodied ene...

BACKGROUND Current health policy assumes better quality services lead to better outcomes. AIMS To investigate the relationship between quality of mental health rehabilitation services in England, local deprivation, service user characteristics and clinical outcomes. METHOD Standardised tools were used to assess the quality of mental health rehabilitation units and service users' autonomy, q...

R. J. Glushko This paper relates our experiences at the University of California, Berkeley (UC Berkeley), designing a service science discipline. We wanted to design a discipline of service science in a principled and theoretically motivated way. We began our work by asking, ‘‘What questions would a service science have to answer?’’ and from that we developed a new framework for understanding s...

introduction: patients are recently more aware and conscious. this is because of the belief that a high level of quality can translate into patient satisfaction. this is critical for healthcare providers as they deal with life. this recognition by both the service provider and service receivers made the government to establish units of service commission (servicom) in each of the governmental a...

BACKGROUND Patient's satisfaction with medical service delivery/assessment of medical service/trust in health delivery system may have significant influence on patient's life satisfaction in China's health delivery system/in various kinds of hospitals.The aim of this study was to test whether and to what extent patient's satisfaction with medical service delivery/patient's assessments of variou...