Purpose – This paper proposes and empirically tests a theoretical model on how different customer engagement behaviors (CEBs), such as giving feedback and helping other customers, affect the role stress–job strain relationship among frontline employees. Design/methodology/approach – Drawing from the job demands-resources model, this paper hypothesizes that some CEBs weaken the role stress–job s...

BACKGROUND Part-time sick leave (PTSL) allows employees on full-time sick leave (FTSL) to resume work at reduced hours. When the partly absent employee's health improves, working hours are increased until the employee is able to work regular hours. Studies have found that PTSL is an effective instrument for reducing sick leave durations for employees with musculoskeletal disorders and for emplo...

We examine behavioral gender differences and gender pairing effects in a laboratory experiment with face-to-face alternating-offers wage bargaining. Our results suggest that male players are able to obtain better bargaining outcomes than female players. Male employees get higher wages than female employees. Male employers pay lower wages to female employees than female employers pay to male emp...

Employee radical creativity critically depends on substantive informational resources from others across the wider organization. We propose that the social network ties of employees' immediate leaders assume a central role in garnering these resources, thereby fostering their employees' radical creativity both independent of and interactively with employees' own network ties. Drawing on data fr...

Most recent information security incidents have been caused by employees’ poor managements rather than technology defects. Accordingly, organizations try to improve their information security by demanding that employees conform to information security policies. Previous studies examined the effect of organization’s enforcement-based systems, using penalties and rewards, on employees’ comply wit...

The paper aims to analyze the differences in employees’ work stress and job satisfaction across the casino hotels and the non-casino hotels in Macau. Through questionnaires, the paper investigates total 400 employees from both casino hotels and non-casino hotels. Work stress and job satisfaction of employees in casino hotels and non-casino hotels are compared. Statistic techniques such as descr...

Employees’ information security awareness (ISA) is a key antecedent of information security behavior. However, to date we know very little about the factors that are responsible for some employees having a higher level of ISA than others. Our study addresses this gap. We propose a model that comprises institutional, individual, and environmental factors preceding ISA. The model was empirically ...

In an era of heightened sensitivity to issues of privacy or information security, concerns over policy compliance by all employees is of great importance. Many organizations are increasing the resources devoted to compliance training and efforts to inform employees of proper compliance behavior. Compliance by remote employees, however, is especially challenging as they are often not privy to th...

The main purpose of this study was to examine the probable effects of perception of politics on impression management behaviors of hotel employees in Izmir, Turkey. For this study, a total number of 205 usable questionnaires were collected from employees working in five star hotels in Izmir city center. The hypothesized relationships were tested using SPSS 17 version. The results indicated that...

This study examined the perceptions of male and female employees across various categories (i.e. general, minority, disabled, and socially disadvantaged employees) about HR diversity and employers’ efforts for promoting and valuing diversity in Indian organizations. The study found that women in general attached more importance to value diversity than men. Women were of the strong view that org...