Purpose: Considering the speed of technological development towards Industry 4.0 era change is necessary for managerial aspects in industrial companies. In this paper an attempt made to understand influence technologies on Quality concept better. Methodology/Approach: Two were analysed order achieve goal – quality management and customer satisfaction. The based a literature review pilot study q...

Problem definition: Classical models of queueing systems with rational and strategic customers assume queues to be either fully visible or invisible, while service parameters are known certainty. In practice, however, people only have “partial information” on the environment, in sense that they not able discern prevalent uncertainties. This is because assessing possible delays rewards costly, a...

This study provides a formal analysis of the customer targeting problem when cost for marketing action depends on response and proposes framework to estimate decision variables campaign profit optimization. Targeting is profitable if impact associated treatment are higher than its cost. Despite growing literature uplift models identify strongest treatment-responders, no research has investigate...

The advent of the internet has given rise to new era e-commerce which is trading information, goods, and services via leading growth online shopping or e-shopping (Klakota & Whinston, 2008). Online business grown very fast due numerous preferences related purchasing on web lower transactions inquiry costs when contrasted with different types shopping. Through shopping, consumers can purchas...

Observation of justice is one of the most important indexes influencing satisfaction of the personnel of an organization so that perceiving injustice will result in the personnel dissatisfaction thereby leaving negative influence on their performance [38]. This situation also influences the customers’ satisfaction in the service organizations where the personnel have direct and face-to-face con...

Currently, acquisition of resources in banks is subject to attraction of the resources of banking customers. Meanwhile, the Bank’s valuable customers are one of the best resources to make profit for banks. Several different models are introduced for evaluation of profitability of the customers; but most of them are classical models and they are unable to evaluate the customers in complete and o...

Objective There is a general tendency toward direct marketing these days. Therefore, instead of designing advertisement and marketing strategies for all the customers in the market, it is recommended to classify the customers based on clustering techniques and then design specific strategies accordingly. This will reduce marketing and advertisement expenses, increase sale department efficientl...