A customer journey perspective on service delivery system design: insights from healthcare
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: International Journal of Quality & Reliability Management
سال: 2018
ISSN: 0265-671X
DOI: 10.1108/ijqrm-03-2018-0073