A Pragmatic Approach for Software Maintenance Process

A Pragmatic Approach to Knowledge Management in Software Maintenance

Knowledge used by maintenance engineers (MEs) in resolving a software maintenance (SM) activity is crucial for any organization. Given this criticality of knowledge, attention must be paid to the effective management of knowledge. One of the major challenges to this is to be able to capture the knowledge and thought processes used by MEs and disseminate it to other MEs. Our paper provides a pra...

From Pragmatic to Systematic Software Process Improvement: An Evaluated Approach

Software processes improvement (SPI) is a challenging task, as many different stakeholders, project settings, and contexts and goals need to be considered. SPI projects are often operated in a complex and volatile environment and, thus, require a sound management that is resource-intensive requiring many stakeholders to contribute to the process assessment, analysis, design, realisation, and de...

A Pragmatic Approach to Software DocumentationKlaus

We present an approach for designing a literate programming tool that, in addition to covering the technical issues, especially targets the acceptance of the documentation system by the program developer. We then describe the DosfOp documentation system for the Opal language, which was developed in line with these design principles. Finally, we discuss experiences with the system from a user's ...

Software Maintenance Maturity Model (SMmm): the software maintenance process model

Software Maintenance Maturity Model (SM): The software maintenance process model

We address the assessment and improvement of the software maintenance function by proposing improvements to the software maintenance standards and introducing a proposed maturity model for daily software maintenance activities: Software Maintenance Maturity Model (SM). The software maintenance function suffers from a scarcity of management models to facilitate its evaluation, management, and co...