A visual approach to support process analysts in working with process improvement opportunities

Purpose When improving business processes, process analysts can use data-driven methods, such as mining, to identify improvement opportunities. However, despite being supported by data, decide which changes implement. Analysts often visualisations assess and determine pursue. This paper helps explore how mining aid in their work identify, prioritise communicate Design/methodology/approach The study follows the design science methodology create evaluate an artefact for visualising identified opportunities (IRVIN). Findings A set of principles facilitate visualisation outputs with was suggested. Particularly, insights into identifying, prioritising communicating from visual representation are outlined. Originality/value Prior focuses on perspectives – among others exploration, comparison performance analysis. study, however, considers that aids analysing