An empirical conceptualization of front line enablement by performance management
نویسندگان
چکیده
The unintended effects of curtailing performance regimes are well-documented. Less is known about how street-level workers enabled by hybrid having a control and learning function. aim this study was therefore to conceptualize enablement such regimes. For purpose, an empirical conducted in two frontline contexts characterized regimes: hospital nursing prison guarding. Drawing on 31 interviews, 35 informal conversations, 58 observation hours, research finds that measuring enables providing them with different forms knowledge helping aspects the job.
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ژورنال
عنوان ژورنال: Public Management Review
سال: 2023
ISSN: ['1471-9045', '1471-9037']
DOI: https://doi.org/10.1080/14719037.2023.2212255