Behavioral attributes and financial churn prediction

A Proposed Churn Prediction Model

Churn prediction aims to detect customers intended to leave a service provider. Retaining one customer costs an organization from 5 to 10 times than gaining a new one. Predictive models can provide correct identification of possible churners in the near future in order to provide a retention solution. This paper presents a new prediction model based on Data Mining (DM) techniques. The proposed ...

Churn Prediction using Complaints Data

The aim of this paper is to identify the most suitable model for churn prediction based on three different techniques. The paper identifies the variables that affect churn in reverence of customer complaints data and provides a comparative analysis of neural networks, regression trees and regression in their capabilities of predicting customer churn. Keywords—Churn, Neural Networks, Regression,...

Churn Prediction: Does Technology Matter?

The aim of this paper is to identify the most suitable model for churn prediction based on three different techniques. The paper identifies the variables that affect churn in reverence of customer complaints data and provides a comparative analysis of neural networks, regression trees and regression in their capabilities of predicting customer churn. Keywords—Churn, Decision Trees, Neural Netwo...

Churn Prediction using Soft Computing

Launch and Iterate: Reducing Prediction Churn

Practical applications of machine learning often involve successive training iterations with changes to features and training examples. Ideally, changes in the output of any new model should only be improvements (wins) over the previous iteration, but in practice the predictions may change neutrally for many examples, resulting in extra net-zero wins and losses, referred to as unnecessary churn...