Benefits Realisation in Post-Implementation Development of ERP Systems: A Case Study

Enterprise Resource Planning (ERP) systems influence organisational performance and business strategies significantly. However, identifying, managing, realising expected benefits of ERP is challenging. The existing research has largely focused on the implementation phase leaving post-implementation development understudied. Yet, ensures continuing benefits. This paper documents a single-case study realisation in development. results imply that practices can improve job satisfaction while lack it lead to unused solutions. Outdated evolved processes, complicated further by workarounds, hinder on-going Consequently, hindered as well. Moreover, when subsidiaries are unable identify new their own may even vary from one subsidiary another, complexity increases. Altogether, article highlights four empirical findings issues influencing post general.