Business process improvement design of complaints on technical information system problems using the business process improvement method
نویسندگان
چکیده
منابع مشابه
Business Process Improvement, Business Process Reengineering, and Business Process Management
• Customer satisfaction: The result of optimizing and aligning business processes to fulfi ll customers’ needs, wants, and desires. • Cost reduction: The result of optimizing operations and supplier processes. • Cycle and fulfi llment time reduction: The result of optimizing the manufacturing and logistics processes. • Quality: The result of optimizing the design, development, and production pr...
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In recent years, business process management (BPM) has emerged as a major process management approach to acquire the agility and flexibility of the business processes. As being failed to effectively evaluate, monitor, and control the business processes, paradigms of BPM have evolved continuously with changes in information technology (IT), and vice versa. BPM should be implemented based on a sy...
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ژورنال
عنوان ژورنال: Journal of Physics: Conference Series
سال: 2021
ISSN: 1742-6588,1742-6596
DOI: 10.1088/1742-6596/1810/1/012031