Combinative Capabilities, Internal Global Sourcing and Technology Diversification in MNCs

Antecedents and consequences of global responsiveness: An empirical examination of MNCs in the global sourcing context

As global responsiveness (GR) has been recognised as critical for global market advantage, we draw upon social capital theory and develop a theoretical model which clarifies the determinants and consequences of GR. Based upon a cross-national sample of 118 MNCs from the U.S., Europe, and Asia, we found that intra-firm structural and inter-firm relational social capital, as reflected in integrat...

Lessons in Global Information Technology Sourcing

M ore than 13 years have passed since Kodak signed its landmark information technology outsourcing decisions with IBM, Business Land, and Digital Equipment Corp. Much has happened since those bellwether deals: Research firms estimate the current global outsourcing market to be as high as US$500 billion. The number of external IT outsourcing suppliers has swelled to the thousands, far exceeding ...

Metadata Paradigm for Effective Global Information Technology in the MNCS

Multinational business expansion and competition have escalated in the recent years, particularly in Eastern Europe and the third world. Tremendous opportunities, therefore, have been created for many companies and formidable hindrances have been amassed against others. Business failure rates among these multinational enterprises have alarmingly increased beyond expectation. So has their IT imp...

Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology

Exploring Call Center Enabled Mechanisms for Firm's Combinative Capabilities

The knowledge mechanisms of call centers have been emphasized by many pervious studies. Yet there is little empirical research that examines the call centers’ influence on firms’ combinative capabilities. To address this gap, this study examines call center enabled organizational mechanisms that contribute to the firms’ combinative capabilities. The study identifies differential effects from th...