Complex Service Process Optimization Based on Service Touchpoint Association and the Design Structure Matrix
نویسندگان
چکیده
منابع مشابه
Agent-Based System Design for Service Process
Compared with traditional manufacturing scheduling, service process scheduling poses additional 7 challenges attributable to the significant customer involvement in service processes. In services, there are typically 8 no inventoried products, which make the service provider’s capacity more sensitive to dynamic changes. Service 9 process scheduling objectives are also more complicated due to th...
متن کاملa study on the design of bio-ethanol process from date wastes of sistan and baluchistan province
اتانول کاربردهای متنوعی در صنایع لاستیک سازی، رنگسازی، حلالها ومکمل سوخت خودرو دارد. اتانول برخلاف نفت از جمله مواد تجدیدپذیر محسوب می شود که مشکلات زیست محیطی و آلودگی نیز ایجاد نمی کند. استفاده از اتانول به عنوان مکمل سوختخودروها از جمله مهمترین مصارف صنعتی این ماده بشمار می رود. با توجه به این موضوع تحقیق و توسعه در زمینه تولید اتانول با درجه خلوص بالا در سطح جهان، و نه تنها در کشور های پیشر...
Service - based Business Process Merge Using Process Feature Structure Tree ?
In order to meet the individualization needs, software manufacturing companies have developed a number of individualized services. However, it leads to a lot of redundant software products and low production efficiency. In addition, it cannot quickly and efficiently respond to changes in demand. In order to solve above problems, the concept of configurable process model was proposed. Given a co...
متن کاملWeb Service Providers\' Game on Price and Service Level
Response time is one of the critical web service quality dimensions. It refers to how long it takes that a web service responds to request of a user. In order to manage the response time, pricing schemes can work as an efficient access control mechanism. In this paper, we study competition between two providers offering functionally same web services where there is a monopoly service provider...
متن کاملPrioritizing Service Organizations Based on Classified Service Quality Dimensions by MADM and mportance-Performance Analysis
Current study aims to prioritize four-star hotels through atwo-step procedure: firstly, classifying service quality dimensions (SQDs)based on Importance-Performance Analysis and secondly prioritizinghotels based on classified SQDs analysing the results. To reach that aim,the customers of three 4-star hotels were considered and asked to statethe quality of the service they expected to receive pr...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Complexity
سال: 2021
ISSN: 1099-0526,1076-2787
DOI: 10.1155/2021/7431369