Customer-oriented hotel aesthetics: A shareholder value perspective
نویسندگان
چکیده
منابع مشابه
Customer Satisfaction , Cash Flow , and Shareholder Value
In this article, the authors strengthen the chain of effects that link customer satisfaction to shareholder value by establishing the link between satisfaction and two characteristics of future cash flows that determine the value of the firm to shareholders: growth and stability. Using longitudinal American Customer Satisfaction Index and COMPUSTAT data and hierarchical Bayesian estimation, the...
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ژورنال
عنوان ژورنال: Journal of Retail & Leisure Property
سال: 2004
ISSN: 1750-2098
DOI: 10.1057/palgrave.rlp.5090191